Jira Service Management Specialist - Hybrid (Madison)

Experis Technology Group; Madison (WI); Hybrid; USD 76,000 - 80,000; Full time

Job summary

Experis Technology Group is seeking a Jira Service Management Specialist for a public sector client in Madison, WI. The role is hybrid (60/40) with two onsite days weekly, for a 9+ month engagement with potential extension.

Responsibilities include leading Phase 2 JSM improvements, configuring workflows, automations, and integrations with Azure/DevOps, InTune, and Configuration Manager; plus reporting and knowledge base work.

Qualifications

• 3+ years configuring Jira Service Management (JSM) and integrating with third-party enterprise systems via REST APIs or native connectors
• 3+ years designing service management workflows and automation aligned to ITIL or equivalent
• 3+ years helping enterprise clients improve service delivery operations or ITSM maturity
• 3 years of hands-on Atlassian automation to reduce manual effort and improve consistency

Responsibilities

• Lead Phase 2 technical implementation improvements for JSM post-production launch
• Configure JSM workflows, forms, approvals, notifications, and automation using native JSM features
• Integrate JSM with enterprise systems (Azure/DevOps, InTune, Configuration Manager) via APIs
• Support service management reporting, analytics, and knowledge base documentation

Skills

Jira Service Management

Service workflows

ITSM maturity

Atlassian automation

Education

Bachelor’s degree or equivalent (12 years)

Tools

Microsoft Entra

Okta

Azure DevOps

Microsoft Configuration Manager

Intune

Job description

Experis Technology Group is seeking a Jira Service Management Specialist for a public sector client in Madison, WI. The role is hybrid (60/40) with two onsite days weekly, for a 9+ month engagement with potential extension.

Responsibilities include leading Phase 2 JSM improvements, configuring workflows, automations, and integrations with Azure/DevOps, InTune, and Configuration Manager; plus reporting and knowledge base work.