Jira Service Management Specialist: ITSM Automation

Beacon Technologies, Inc

Madison (WI)

Híbrido

USD 83.000 - 124.000

A tiempo parcial

hace 37 horas

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Descripción de la vacante

Beacon Technologies, Inc. seeks a Jira Service Management (JSM) Specialist in Madison, WI on a hybrid schedule (2 days onsite). This contract role focuses on configuring JSM, automations, CMDB, and integrations with Azure DevOps, Intune, and other enterprise systems.

You will design ITSM workflows, implement ITIL-aligned processes, and build dashboards to improve service delivery. The ideal candidate has 3+ years of JSM config/integration experience, Atlassian Automation expertise, and strong

Formación

Minimum 3 years configuring and administering Jira Service Management (JSM).
Minimum 3 years integrating JSM with enterprise platforms using REST APIs, webhooks, or connectors.
Minimum 3 years designing ITSM workflows, ITIL-aligned automations.
Minimum 3 years with Atlassian Automation for JSM.
Minimum 3 years helping enterprises improve service delivery and ITSM maturity.
Strong experience with Azure DevOps, Intune, Configuration Manager, Entra ID/Okta, API-based integrations.

Responsabilidades

Configure and maintain JSM workflows, forms, approvals, notifications, portals, and automation rules.
Design ITSM processes aligned with ITIL best practices.
Develop automation using Atlassian tools.
Integrate JSM with enterprise apps via APIs and connectors.
Support CMDB/Asset management configuration and governance.
Build dashboards and reports for operational visibility.
Create knowledge base content and technical docs.
Collaborate with stakeholders to define requirements and platform improvements.
Assist with data migrations, validation, and QA.