Jira Service Management Lead — ITSM & Automation (Hybrid, WI)

ManpowerGroup; Madison (WI); Híbrido; USD 76.000 - 80.000; Jornada completa

Descripción de la vacante

ManpowerGroup is seeking a Jira Service Management Specialist to join a public sector ITSM team in Madison, WI. The role offers a hybrid schedule (60/40) with two days on-site weekly, and a nine-plus month duration with potential extension. The pay range is $55–$58 per hour on W2, commensurate with experience.

The specialist will configure JSM workflows, integrate with Azure/DevOps and other systems, and contribute to dashboards and a knowledge base to improve service delivery and data integrity.

Formación

• Minimum 3 years configuring Jira Service Management (JSM) and integrating with third-party systems via REST APIs or webhooks.
• Experience designing service workflows and automation in ITIL-aligned environments.
• Proven ability to help enterprise clients improve ITSM operations and tooling adoption.

Responsabilidades

• Lead Phase 2 JSM technical improvements after production launch to enhance efficiency and customer experience.
• Configure JSM workflows, forms, approvals, notifications, and automation rules using native JSM features.
• Integrate JSM with Microsoft Azure/DevOps, InTune, and Configuration Manager via APIs and connectors.
• Support reporting and create a JSM Knowledge Base with process documentation.

Conocimientos

JSM configuration

Atlassian automation

ITIL alignment

Educación

Bachelor’s degree or equivalent

Herramientas

REST APIs

Webhooks

Forge development

Descripción del empleo

ManpowerGroup is seeking a Jira Service Management Specialist to join a public sector ITSM team in Madison, WI. The role offers a hybrid schedule (60/40) with two days on-site weekly, and a nine-plus month duration with potential extension. The pay range is $55–$58 per hour on W2, commensurate with experience.

The specialist will configure JSM workflows, integrate with Azure/DevOps and other systems, and contribute to dashboards and a knowledge base to improve service delivery and data integrity.