Hybrid Jira Service Management Specialist—ITIL Automation

Keystone Consulting, Inc; Kentucky; Hybrid; USD 73,000 - 103,000; Full time

Benefits offered by this job

Health and Dental Insurance

Life Insurance

Disability Insurance

Simple IRA

Referral Bonus

Employee Assistance Program

Job summary

Keystone Consulting, Inc. seeks a senior ITSM consultant to configure Jira Service Management, design ITIL-aligned workflows, and integrate with enterprise systems via REST APIs and webhooks. You will drive automation and improve service delivery for enterprise clients in a hybrid Wisconsin-based role.

The position is based in Madison with an on-site interview requirement and a 60/40 hybrid work model (two days onsite). 1099/W2 options available; competitive hourly rates apply.

Qualifications

• 3+ years configuring and administering Jira Service Management (JSM) with enterprise integrations via REST APIs or connectors.
• 3 years designing ITIL-aligned service workflows and automation rules.
• 3+ years helping enterprise clients improve IT service delivery and ITSM maturity.
• 3 years hands-on Atlassian automation to reduce manual effort.
• Bachelor's degree or equivalent (12 years) of work experience; associates require 6 years.

Skills

Jira Service Management

ITSM

REST APIs

Webhooks

ITIL

Automation rules

Enterprise IT consulting

Education

Bachelor's degree

Equivalent experience

Tools

JSM

Microsoft Entra

Okta

Azure DevOps

Microsoft Configuration Manager / Intune

REST APIs

Job description

Keystone Consulting, Inc. seeks a senior ITSM consultant to configure Jira Service Management, design ITIL-aligned workflows, and integrate with enterprise systems via REST APIs and webhooks. You will drive automation and improve service delivery for enterprise clients in a hybrid Wisconsin-based role.

The position is based in Madison with an on-site interview requirement and a 60/40 hybrid work model (two days onsite). 1099/W2 options available; competitive hourly rates apply.