Hybrid Jira Service Management Specialist & ITSM Automation

Zohorecruit; Madison (WI); Hybrid; USD 73,000 - 103,000; Full time

Benefits offered by this job

Health and Dental Insurance

Life Insurance

Short/Long Term Disability Insurance

Simple IRA

Referral Bonus

Employee Assistance Program

Job summary

KeystoneConsulting, Inc. in Madison, Wisconsin, is seeking a senior ITSM consultant with hands-on Jira Service Management experience to design and implement workflows and integrations across enterprise systems.

The role requires on-site interviews and a hybrid work arrangement, with a 60/40 split (two days on-site per week). Candidates should have a Bachelor’s degree or equivalent experience, and be eligible to work in the United States.

Qualifications

• 3+ years configuring and administering Jira Service Management (JSM).
• 3+ years designing service management workflows per ITIL.
• 3+ years helping enterprise clients improve ITSM.
• 3+ years hands-on Atlassian automation to reduce manual effort.

Skills

JSM configuration

ITSM design

Automation rules

Enterprise integration

Atlassian automation

Education

Bachelor's degree

Tools

Jira

Okta

Entra

Azure DevOps

REST APIs

Job description

KeystoneConsulting, Inc. in Madison, Wisconsin, is seeking a senior ITSM consultant with hands-on Jira Service Management experience to design and implement workflows and integrations across enterprise systems.

The role requires on-site interviews and a hybrid work arrangement, with a 60/40 split (two days on-site per week). Candidates should have a Bachelor’s degree or equivalent experience, and be eligible to work in the United States.