Hybrid Jira Service Management Lead & Automation Expert

Experis (Austria); Madison (WI); Hybrid; USD 76,000 - 80,000; Full time

Job summary

ManpowerGroup is seeking a Jira Service Management Specialist to support a public sector ITSM initiative in Madison, Wisconsin. The role focuses on improving service delivery, configuring JSM workflows, and automating processes using native functionality or Forge development.

The ideal candidate will integrate JSM with enterprise systems, support dashboards, and build a knowledge base with process documentation. This is a 9+ month hybrid contract position.

Qualifications

• 3+ years configuring Jira Service Management and integrating with enterprise systems.
• Experience with REST APIs, webhooks, or connectors.
• Bachelor’s degree or equivalent work experience; Associates requires 6+ years.

Responsibilities

• Lead Phase 2 JSM implementation improvements after production launch.
• Configure JSM workflows, forms, approvals, notifications, and automation rules.
• Streamline service delivery with ITIL-aligned workflows and best practices.
• Integrate JSM with Azure DevOps, InTune, Configuration Manager, and related systems.
• Support dashboards, analytics, and build a JSM Knowledge Base with process documentation.

Skills

Jira Service Management

REST APIs / Webhooks

ITSM / ITIL

Automation rules (JSM)

Enterprise integrations

Education

Bachelor's degree or equivalent

Tools

Azure DevOps

Microsoft Entra

Okta

Microsoft InTune

Microsoft Configuration Manager

Forge

Job description

ManpowerGroup is seeking a Jira Service Management Specialist to support a public sector ITSM initiative in Madison, Wisconsin. The role focuses on improving service delivery, configuring JSM workflows, and automating processes using native functionality or Forge development.

The ideal candidate will integrate JSM with enterprise systems, support dashboards, and build a knowledge base with process documentation. This is a 9+ month hybrid contract position.