Jira Service Management Lead:ITSM Integrations & Automation

IO Datasphere, Inc.; Madison (WI); Hybrid; USD 95,000 - 130,000; Full time

Job summary

The Wisconsin Department of Natural Resources seeks a Jira Service Management Specialist to lead Phase 2 ITSM implementation. Based in Madison, WI, this 1-year contract combines on-site work with a 60/40 hybrid model and includes an in-person interview.

You will configure JSM workflows, integrate with Azure/DevOps and CMDB tools, and help drive data governance and service delivery improvements. Relocation is at your own expense; visas including H1b/H4/TN may be considered.

Qualifications

• 3+ years configuring JSM and integrating with enterprise systems.
• 3+ years designing service workflows and automation rules.
• Experience improving ITSM processes and tooling adoption.
• Hands-on Atlassian automation and native JSM rules.

Responsibilities

• Configure workflows, forms, approvals, notifications, and automation rules in JSM.
• Integrate JSM with Azure/DevOps and CMDB tools via REST APIs or connectors.
• Lead data governance efforts and ensure data integrity in CMDB assets.
• Facilitate discovery workshops with stakeholders to gather requirements.
• Develop dashboards/reports and create training materials.
• Triage tickets and support Phase 2 implementation tasks as needed.

Skills

JQL

AQL

PowerShell

Python

Discovery workshops

ITIL

Service management

Education

Bachelor's degree, OR associate's degree with at least 6 years of work experience, OR at least 12 years of work experience without a degree

Tools

Jira Service Management

Azure DevOps

Confluence

REST APIs / Webhooks

Microsoft Entra / Okta

CMDB / Configuration Manager / InTune

Job description

The Wisconsin Department of Natural Resources seeks a Jira Service Management Specialist to lead Phase 2 ITSM implementation. Based in Madison, WI, this 1-year contract combines on-site work with a 60/40 hybrid model and includes an in-person interview.

You will configure JSM workflows, integrate with Azure/DevOps and CMDB tools, and help drive data governance and service delivery improvements. Relocation is at your own expense; visas including H1b/H4/TN may be considered.