Japanese Bilingual IT Helpdesk Tier 1#13179

Actus Consulting Group; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Actus Consulting Group is hiring a Helpdesk Engineer (Tier 1) to support clients in NY/NJ. The role focuses on first-line technical assistance, Windows OS, Office products, and Exchange/Outlook, with a flexible schedule to meet client needs. Bachelor's in MIS/CIS required, and US work authorization is essential.

Candidates should be self-motivated, team-oriented, and organized. Experience in a Japanese company or with Microsoft certifications is a plus.

Qualifications

• Bachelor's Degree in MIS or CIS.
• Entry level IT Helpdesk Engineer experience is a plus.
• Must be authorized to work in the U.S.
• Japanese knowledge is a plus.

Responsibilities

• Serve as the first point of contact for technical assistance via phone or email.
• Troubleshoot Windows OS, Office, Exchange/Outlook, and Office 365 issues.
• Support users via helpdesk tickets and follow up on requests.
• Create and maintain technical documents and procedures.
• Handle software installations and basic hardware setups.
• Coordinate with vendors for orders, replacements, and support.
• Provide user training at the client's site as needed.

Skills

Microsoft Windows OS

Office Suite

Communication skills

Teamwork

Customer service

Authorized to work in US

Basic networking & cloud

Education

Bachelor's Degree in MIS or CIS

Tools

Windows OS

Microsoft Office

Exchange/Outlook

Office 365

Adobe Acrobat

Basic Database

Job description

Industries Computer/IT Services Salary $60,000 - $70,000 Working Hours 9:00 am to 6:00 pm Monday to Friday but required to be flexible to stay late night as needed. Career Level Required Entry level Experience Required Experienced, Non Manager Education Required Bachelor's Degree Job Type Employee Job Status Full Time Exempt

Japanese IT company currently have an opening for Helpdesk Engineer (TIER 1 level).

This position assesses and troubleshoots computer support problems and resolves problems of users. They are looking for self-motivated, team-oriented and highly organized individuals. A work location will be at a client's site mostly in NY/NJ area.

In response to our client's request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client's needs. Please understand that the position will require flexibility on your part.

PRIMARY RESPONSIBILITIES:

1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.
2. Good knowledge of Microsoft Windows OS (Windows10), Microsoft Office, E-mail (Exchange/Outlook), Microsoft Office 365, Adobe Acrobat related, and Database (basic skills are OK).
3. Support users by using Helpdesk tickets system and follow-up with users.
4. Maintaining and creating technical documents, such as user manuals and procedures.
5. Software installations, configurations, troubleshoot for users.
6. Hardware (PC, Printer, etc.) setup, installations and configurations for users.
7. Needs to communicate with our vendor and manufacture for the new order, product replacement, and/or technical support from them.
8. Planning and conducts the user training at the client's site.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. Excellent skills of Microsoft OS and Office products.
2. Good PC knowledge and skills.
3. Basic Network and cloud knowledge.
4. Excellent communication skills. If you know Japanese, it would be a plus.
5. Excellent customer service skills.
6. Strong team orientation skills.
7. Must be authorized to work in the U.S.

REQUIRED EDUCATION AND EXPERIENCE:

1. Bachelor's Degree in MIS or CIS.
2. Entry level of experience in IT Helpdesk Engineer or a similar position is a plus.

SUPPLEMENTARY QUALIFICATIONS:

1. Working experience in a Japanese company is a plus.
2. Any Microsoft Certification is a plus.
3. Any involvement of Project Management is a plus.