Bilingual IT Helpdesk Tier 1 Engineer - Japanese/English

Actus Consulting Group; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Actus Consulting Group is hiring a Helpdesk Engineer (Tier 1) to support clients in NY/NJ. The role focuses on first-line technical assistance, Windows OS, Office products, and Exchange/Outlook, with a flexible schedule to meet client needs. Bachelor's in MIS/CIS required, and US work authorization is essential.

Candidates should be self-motivated, team-oriented, and organized. Experience in a Japanese company or with Microsoft certifications is a plus.

Qualifications

• Bachelor's Degree in MIS or CIS.
• Entry level IT Helpdesk Engineer experience is a plus.
• Must be authorized to work in the U.S.
• Japanese knowledge is a plus.

Responsibilities

• Serve as the first point of contact for technical assistance via phone or email.
• Troubleshoot Windows OS, Office, Exchange/Outlook, and Office 365 issues.
• Support users via helpdesk tickets and follow up on requests.
• Create and maintain technical documents and procedures.
• Handle software installations and basic hardware setups.
• Coordinate with vendors for orders, replacements, and support.
• Provide user training at the client's site as needed.

Skills

Microsoft Windows OS

Office Suite

Communication skills

Teamwork

Customer service

Authorized to work in US

Basic networking & cloud

Education

Bachelor's Degree in MIS or CIS

Tools

Windows OS

Microsoft Office

Exchange/Outlook

Office 365

Adobe Acrobat

Basic Database

Job description

Actus Consulting Group is hiring a Helpdesk Engineer (Tier 1) to support clients in NY/NJ. The role focuses on first-line technical assistance, Windows OS, Office products, and Exchange/Outlook, with a flexible schedule to meet client needs. Bachelor's in MIS/CIS required, and US work authorization is essential.

Candidates should be self-motivated, team-oriented, and organized. Experience in a Japanese company or with Microsoft certifications is a plus.