Japanese-Bilingual Systems Engineer (Windows/Helpdesk)

Actus Consulting Group; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Actus Consulting Group seeks a detail-oriented Systems Engineer to join our team in the NY/NJ area. You will provide Tier 2 support, troubleshoot Windows OS and Office products, manage helpdesk tickets, and create user documentation. Flex scheduling is required to meet client needs.

Candidates should have a Bachelor's degree in MIS/CIS and at least 2 years of IT helpdesk experience, with strong communication and customer service skills. Japanese language skills are a plus.

Qualifications

• Bachelor's degree in MIS or CIS.
• 2+ years of IT Helpdesk experience.
• Experience with Windows OS, Office, and Exchange/Outlook.
• Able to work in NY/NJ area with flexible hours.
• Authorized to work in the U.S.
• Japanese language/experience a plus.

Responsibilities

• Serve as escalation point from Tier 1 engineer and troubleshoot for users.
• Strong knowledge of Windows OS, Office, Exchange/Outlook, Office 365, Adobe Acrobat, and databases (basic).
• Support users via Helpdesk tickets and follow-up.
• Create and maintain technical documents and procedures.
• Install, configure, and troubleshoot software for users.
• Set up hardware (PC, printers) for users.
• Coordinate with vendors for orders, replacements, and support.
• Plan and conduct user trainings at client sites.

Skills

Windows OS

Microsoft Office

Exchange/Outlook

Office 365

Documentation

Helpdesk

Customer service

Communication

Team work

Japanese language

Networking basics

Education

Bachelor's degree MIS/CIS

Job description

Actus Consulting Group seeks a detail-oriented Systems Engineer to join our team in the NY/NJ area. You will provide Tier 2 support, troubleshoot Windows OS and Office products, manage helpdesk tickets, and create user documentation. Flex scheduling is required to meet client needs.

Candidates should have a Bachelor's degree in MIS/CIS and at least 2 years of IT helpdesk experience, with strong communication and customer service skills. Japanese language skills are a plus.