Japanese Bilingual System Engineer#13181

Actus Consulting Group; New York (NY); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Actus Consulting Group seeks a detail-oriented Systems Engineer to join our team in the NY/NJ area. You will provide Tier 2 support, troubleshoot Windows OS and Office products, manage helpdesk tickets, and create user documentation. Flex scheduling is required to meet client needs.

Candidates should have a Bachelor's degree in MIS/CIS and at least 2 years of IT helpdesk experience, with strong communication and customer service skills. Japanese language skills are a plus.

Qualifications

• Bachelor's degree in MIS or CIS.
• 2+ years of IT Helpdesk experience.
• Experience with Windows OS, Office, and Exchange/Outlook.
• Able to work in NY/NJ area with flexible hours.
• Authorized to work in the U.S.
• Japanese language/experience a plus.

Responsabilités

• Serve as escalation point from Tier 1 engineer and troubleshoot for users.
• Strong knowledge of Windows OS, Office, Exchange/Outlook, Office 365, Adobe Acrobat, and databases (basic).
• Support users via Helpdesk tickets and follow-up.
• Create and maintain technical documents and procedures.
• Install, configure, and troubleshoot software for users.
• Set up hardware (PC, printers) for users.
• Coordinate with vendors for orders, replacements, and support.
• Plan and conduct user trainings at client sites.

Connaissances

Windows OS

Microsoft Office

Exchange/Outlook

Office 365

Documentation

Helpdesk

Customer service

Communication

Team work

Japanese language

Networking basics

Formation

Bachelor's degree MIS/CIS

Description du poste

Industries Computer/IT Services

Salary $65,000 - $85,000

Working Hours 9:00 am to 6:00 pm Monday to Friday but required to be flexible to stay late night as needed.

Career Level Required At least 3 Years

Experience Required Experienced, Non Manager

Education Required Bachelor's Degree

Job Type Employee

Job Status Full Time Exempt

Japanese IT company is currently have an opening for Systems Engineer.

They are looking for self-motivated, detail-oriented and highly organized individuals with excellent communication (written & verbal) skills. A work location will be in NY/NJ area.

In response to our client's request, this position does not have an established work schedule. You will be required to work with flexible schedules based on the client's needs.

PRIMARY RESPONSIBILITIES:

• 1. Serving as the escalation point from Tier 1 engineer to provide the troubleshooting for the users.
• 2. Very good knowledge of Microsoft Windows OS (Windows 10), Microsoft Office, E-mail (Exchange/Outlook), Microsoft Office 365, Adobe Acrobat related, and Database (basic skills are OK).
• 3. Support users by using Helpdesk tickets, follow-up with users.
• 4. Maintaining and creating technical documents, such as user manuals and procedures.
• 5. Software installations, configurations, and troubleshooting for users.
• 6. Hardware (PC, Printer, etc.) setup, installations and configurations for users.
• 7. Needs to communicate with our vendor and manufacture for the new order, product replacement, and/or technical support from them.
• 8. Planning and conducts the user trainings at the client's site.

KNOWLEDGE AND SKILL REQUIREMENTS:

• 1. Excellent skills of Microsoft OS and Office products.
• 2. Good PC knowledge and skills.
• 3. Basic Network and cloud knowledge.
• 4. Excellent communication skills. If you know Japanese, it would be a plus.
• 5. Excellent customer service skills.
• 6. Strong team orientation skills.
• 7. Must be authorized to work in the U.S.

REQUIRED EDUCATION AND EXPERIENCE:

• 1. Bachelor's Degree in MIS or CIS.
• 2. At least 2 years of experience in IT Helpdesk Engineer or a similar position.

SUPPLEMENTARY QUALIFICATIONS:

• 1. Working experience in a Japanese company is a plus.
• 2. Any involvement of Project Management is a plus.