IT Help Desk Support /End User Support

Cinter Technology Services; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401K match

No insurance

Job summary

Cinter Technology Services is seeking a IT Help Desk Support Specialist for onsite work at New York, NY. The role requires 1–2 years of end-user support experience and proficiency with Windows OS, Office365, and device management, including iOS and conference systems.

The candidate must communicate effectively with customers and internal teams, be highly organized, and capable of learning quickly in a team environment with minimal supervision.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 1–2 years of end user support experience.
• Experience with Windows OS, Office365, Adobe Acrobat.
• Experience with iOS devices, Conference System, MS Surface and HP laptops.
• Certifications (ITIL Foundation, A+, Network+) preferred but not required.

Responsibilities

• Provides technical support for end-user customers via phone, email, or in-person, diagnosing and resolving problems, including hardware and software installation and testing.
• Maintains user manuals and internal documents to document processes and solutions.
• Performs server administration and monitoring tasks.
• Monitors desktop and network environments, including software installation and troubleshooting.
• Prioritizes requests and escalates when necessary; provides IT training and participates in IT projects.

Skills

End user support

Windows LAN/WAN

Remote access

Troubleshooting

Customer communication

Education

Bachelor's degree in Computer Science or related field

Tools

ITIL Foundation

A+

Network+

Job description

Job Details

• Job Title:IT Help Desk Support Specialist
• Client: Japanese Corporate thorugh Cinter (Staffing)
• Working Location: New York NY,10016 (Onsite)
• Employment Type: Non-Exempt, W-2
• Salary: $26-30 / Per Hour (DOE)
• Benefit: 401K match, No insurance
• Working Hours : 9:00AM to 5:30PM (Include unpaid 1 hour lunch break) = 37.5 hours / per week

Key Responsibilities

• Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
• Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
• Perform Server Administration support, such as monitoring.
• Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
• Performs server administration, user account management, basic administration and troubleshooting activities.
• Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
• Provides periodic IT training to users and participate in regional and global IT projects.

The right candidate will possess

• Ability to work effectively based on management direction as well as to work as a strong team contributor.
• Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
• Strong organization skills and be capable to deliver high quality of work.
• Ability to learn quickly and efficiently as a team player, with minimum supervision.
• Ability to multitask based on priority; Customer focused and detail oriented.

Skills & Qualifications

• Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field.
• At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
• Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat.
• Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
• ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
• Proficient English communication skills are a must.