Japanese Bilingual IT Helpdesk #13177

Actus Consulting Group; Houston (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

Actus Consulting Group in Houston is seeking a Tier 1 IT Helpdesk Engineer to provide first-line support onsite at a client site in Houston, Texas. The role requires 1–2 years of IT Helpdesk experience and a bachelor’s degree in MIS or CIS, with strong Windows OS and Office skills.

Japanese language ability and business-level English are required. You will handle phone/email requests, document procedures, and assist with remote support as needed on a flexible client-driven schedule.

Qualifications

• Bachelor's degree in MIS or CIS.
• 1–2 years of IT Helpdesk or similar experience.
• On-site at client site in Houston, TX.
• Japanese language required; English business level required.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Troubleshoot Windows OS, Office, VPN, Outlook, MS365/O365, printers, LAN/WiFi, and basic cloud/Azure.
• Support users using a helpdesk system (e.g., Zendesk) and follow up.
• Create and maintain technical documents and user manuals/procedures.
• Install, configure, and troubleshoot software for users.
• Set up and configure hardware (PCs, printers) for users.
• Coordinate with vendors for new orders, replacements, and support.
• Provide remote support where possible and communicate with users.
• Plan and conduct user training at the client site.

Skills

Windows OS

Microsoft Office

Networking basics

Cloud basics

Communication skills

Japanese language

English (business)

Customer service

Teamwork

Security awareness

Work authorization in the US

Education

Bachelor's degree in MIS or CIS

Tools

Zendesk

Job description

Industries: Computer/IT Services
Salary Range: $50,000~$55,000
Working Hours: 9:00 am to 6:00 pm, Monday to Friday
Career Level Required: 1 to 2 years of experience in an IT Helpdesk or similar environment.
Experience Required: Non-Manager
Education Required: bachelor's degree.
Job Type: Employee
Job Status: Full Time, Non-Exempt/Exempt

IT Helpdesk Tier 1 (Houston Office)

Japanese IT company currently have an opening for a Helpdesk Engineer (Tier 1 level).
This position assesses and troubleshoots computer support problems and resolves users' problems. They are looking for self-motivated, team-oriented, and highly organized individuals. A work location will be onsite at a client's site in Houston, Texas, for at least three days.

In response to our client's request, this position does not have an established work schedule. You will be required to work on a flexible schedule based on the client's needs. Please understand that the position will require flexibility on your part.

PRIMARY RESPONSIBILITIES:

1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.
2. Good knowledge of Microsoft Windows OS (Windows10/11), Microsoft Office, E-mail (Outlook), VPN, MS365/O365, network printer, LAN/WiFi/AP support, basic knowledge of cloud/Azure environment,
3. Support the users using the Helpdesk tickets system, such as Zendesk, and follow up with users.
4. Maintaining and creating technical documents, such as user manuals and procedures.
5. Software installations, configurations, and troubleshooting for users.
6. Hardware (PC, Printer, etc.) set up, installations, and configurations for users.
7. Needs to communicate with vendors and manufacturers for new orders, product replacement, and technical support from them.
8. Ability/skills to support the users remotely.
9. Planning and conducting the user training at the client's site.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. Excellent skills in Microsoft OS and Office products.
2. Good PC knowledge and skills.
3. Basic Network and cloud knowledge.
4. Excellent communication skills. Japanese skills are a must. English is required at the business level.
5. Excellent customer service skills.
6. Strong team orientation skills and reporting skills.
7. Security awareness: Basic security knowledge and a conscious approach to handling user information are required.
8. Must be authorized to work in the U.S.

REQUIRED EDUCATION AND EXPERIENCE:

1. Bachelor's degree in MIS or CIS.
2. 1~2 years of experience as an IT Helpdesk Engineer or a similar position.

SUPPLEMENTAL QUALIFICATIONS:

1. Working experience in a Japanese company is a plus.
2. Any Microsoft Certification is a plus.
3. Any involvement in IT projects is a plus.