IT Help Desk Support /End User Support

Cinter-Networks; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401K match

No insurance

Job summary

Cinter-Networks in New York City is seeking an IT Help Desk Support Specialist to provide end-user support onsite. You will troubleshoot hardware and software, install and test systems, and communicate with customers and internal teams during the resolution of issues.

The right candidate has 1–2 years of experience, a degree in Computer Science or related field, and strong English communication skills. This is a non-exempt, on-site W-2 role with standard hours and a 1 hour unpaid lunch.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent IT experience.
• 1–2 years of end user support with Windows LAN/WAN/Remote Access experience.
• Proficient with Windows OS, Office365, and Adobe Acrobat.

Responsibilities

• Provide technical support for end-user customers via phone, email, or in person; analyze and troubleshoot problems.
• Document processes and solutions to aid continuous improvement.
• Perform server administration and monitoring tasks.
• Monitor network environment and perform desktop/network maintenance.
• Assist with user account management and basic administration.
• Prioritize requests and escalate to appropriate teams as needed.

Skills

End-user support

Communication

Troubleshooting

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows OS

Office365

Adobe Acrobat

iOS devices management

Conference System

MS Surface

HP laptops

Job description

Job Details

• Job Title:IT Help Desk Support Specialist
• Client: Japanese Corporate thorugh Cinter (Staffing)
• Working Location: New York NY,10016 (Onsite)
• Employment Type: Non-Exempt, W-2
• Salary: $26-30 / Per Hour (DOE)
• Benefit: 401K match, No insurance
• Working Hours : 9:00AM to 5:30PM (Include unpaid 1 hour lunch break) = 37.5 hours / per week

Key Responsibilities

• Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
• Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
• Perform Server Administration support, such as monitoring.
• Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
• Performs server administration, user account management, basic administration and troubleshooting activities.
• Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
• Provides periodic IT training to users and participate in regional and global IT projects.

The right candidate will possess

• Ability to work effectively based on management direction as well as to work as a strong team contributor.
• Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
• Strong organization skills and be capable to deliver high quality of work.
• Ability to learn quickly and efficiently as a team player, with minimum supervision.
• Ability to multitask based on priority; Customer focused and detail oriented.

Skills & Qualifications

• Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field.
• At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
• Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat.
• Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
• ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
• Proficient English communication skills are a must.