IT Help Desk Support /End User Support

Cinter Technology; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401K match

No insurance

Job summary

Cinter Technology seeks an IT Help Desk Support Specialist to provide frontline technical support onsite in New York City. The role includes end-user assistance, hardware/software installation, and documentation to improve IT operations.

Ideal candidates will have 1–2 years of end-user support, strong English communication, and familiarity with Windows OS, Office365, and iOS devices. This is a full-time, onsite position with a 9:00 AM–5:30 PM schedule.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent IT experience.
• 1–2 years of end-user support experience with Windows LAN/WAN/Remote Access.
• Extensive knowledge of Windows OS, Office365 and Adobe Acrobat.
• Experience with iOS devices, Conference System, MS Surface and HP laptops.
• IT certifications (ITFL Foundation, A+, Network+, Microsoft) preferred but not required.
• Proficient English communication skills.

Responsibilities

• Provides technical support for end-user customers via phone, email, or in-person, including hardware/software installation and testing.
• Documents processes and solutions to improve operations.
• Performs server administration and monitoring support.
• Monitors desktop and network environments, software installation, and troubleshooting.
• Manages user accounts and basic administration tasks.
• Prioritizes requests and escalates issues to appropriate teams.
• Provides periodic IT training and supports regional/global IT projects.

Skills

Proficient English

Customer-focused

Detail-oriented

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

1–2 years end-user support experience

IT certifications (preferred)

Tools

Windows OS

Office365

Adobe Acrobat

iOS devices

Conference System

MS Surface

HP laptops

Job description

Job Details

Job Title: IT Help Desk Support Specialist

Client: Japanese Corporate thorugh Cinter (Staffing)

Working Location: New York NY, 10016 (Onsite)

Employment Type: Non-Exempt, W-2

Salary: $26-30 / Per Hour (DOE)

Benefit: 401K match, No insurance

Working Hours : 9:00AM to 5:30PM (Include unpaid 1 hour lunch break) = 37.5 hours / per week

Key Responsibilities

• Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing
• Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations
• Perform Server Administration support, such as monitoring
• Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting
• Performs server administration, user account management, basic administration and troubleshooting activities
• Prioritizes incoming requests or issues, escalating to designated support teams as necessary
• Provides periodic IT training to users and participate in regional and global IT projects

The right candidate will possess

• Ability to work effectively based on management direction as well as to work as a strong team contributor
• Ability to communicate effectively with customers, internal technology teams and users with various skill levels
• Strong organization skills and be capable to deliver high quality of work
• Ability to learn quickly and efficiently as a team player, with minimum supervision
• Ability to multitask based on priority; Customer focused and detail oriented

Skills & Qualifications

• Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field
• At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience
• Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat
• Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops
• ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required
• Proficient English communication skills are a must