Japanese Bilingual IT Helpdesk Tier 2#13180

Actus Consulting Group; New York (NY); Vor Ort; USD 65.000 - 75.000; Vollzeit

Zusammenfassung

Actus Consulting Group in New York seeks a Helpdesk Engineer (Tier 2) to troubleshoot and resolve user IT issues at a client site in the NY/NJ area. The role requires a Bachelor's degree and at least two years of IT helpdesk experience. You will work a flexible schedule based on client needs and effectively communicate with users and vendors. Proactive documentation and training duties are part of the role.

Qualifikationen

• Bachelor's Degree in MIS or CIS is required.
• At least 2 years of IT Helpdesk Engineer or similar experience.
• Strong communication, team orientation, and self-motivation required.

Aufgaben

• Serving as the escalation point from Tier 1 engineer for troubleshooting.
• Proficient with Windows OS, Office, Exchange/Outlook, Office 365, Adobe Acrobat, and basic database skills.
• Support users via Helpdesk tickets and follow up accordingly.
• Maintain and create technical documents, manuals, and procedures.
• Software installations, configurations, and troubleshooting for users.
• Hardware setup and configuration (PC, printer, etc.).
• Coordinate with vendors for orders, replacements, and technical support.
• Plan and conduct user trainings at the client's site.

Kenntnisse

Microsoft Windows OS

Microsoft Office

Exchange/Outlook

Office 365

Adobe Acrobat

Database basics

Basic Network knowledge

Japanese language (bonus)

Excellent communication skills

Teamwork

Authorized to work in the U.S.

Ausbildung

Bachelor's Degree in MIS or CIS

Jobbeschreibung

• 1. Working experience in a Japanese company is a plus.
• 2. Any involvement of Project Management is a plus.

Industries Computer/IT Services
Salary $65,000 - $75,000
Working Hours 9:00 am to 6:00 pm Monday to Friday but required to be flexible to stay late night as needed.
Career Level Required At least 2 Years
Experience Required Experienced, Non Manager
Education Required Bachelor's Degree
Job Type Employee
Job Status Full Time Exempt
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Japanese IT currently have an opening for Helpdesk Engineer (TIER 2 level).
This position assesses and troubleshoots computer support problems and resolves problems of users.
We are looking for self-motivated, team-oriented and highly organized individuals with excellent communication.
A work location will be at a client's site in NY/NJ area.
In response to our client's request, this position does not have an established work schedule.
You will be required to work a flexible schedule based on the client's needs.
Please understand that the position will require flexibility on your part.

PRIMARY RESPONSIBILITIES:

• Serving as the escalation point from Tier 1 engineer to provide the troubleshooting for the users.
• Very good knowledge of Microsoft Windows OS (Windows 10), Microsoft Office, E-mail (Exchange/Outlook), Microsoft Office 365, Adobe Acrobat related, and Database (basic skills are OK).
• Support users by using Helpdesk tickets, follow-up with users.
• Maintaining and creating technical documents, such as user manuals and procedures.
• Software installations, configurations, and troubleshooting for users.
• Hardware (PC, Printer, etc.) setup, installations and configurations for users.
• Needs to communicate with our vendor and manufacture for the new order, product replacement, and/or technical support from them.
• Planning and conducts the user trainings at the client's site.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Excellent skills of Microsoft OS and Office products.
• Good PC knowledge and skills.
• Basic Network and cloud knowledge.
• Excellent communication skills. If you know Japanese, it would be a plus.
• Excellent customer service skills.
• Strong team orientation skills.
• Must be authorized to work in the U.S.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree in MIS or CIS.
• At least 2 years of experience in IT Helpdesk Engineer or a similar position.

SUPPLEMENTARY QUALIFICATIONS:

• Working experience in a Japanese company is a plus.
• Any involvement of Project Management is a plus.