ITSM/ESM Expert & Platform Decision Maker

Prolific; Oklahoma City (OK); On-site; USD 137,760 - 275,520; Part time

Job summary

Prolific in Oklahoma City is looking for IT and Tech Leaders with hands-on experience in ITSM or ESM platforms to join as subject-matter experts. Successful candidates will participate in paid tasks that require sharing their expertise with researchers and organizations seeking real-world IT insights.

Compensation can go up to $200 per hour for these roles. Applicants should possess significant experience in IT operations and be able to effectively contribute to research on service management and IT processes.

Qualifications

• Director-level or above experience in IT or related field.
• Deep background in ITSM or ESM practices.
• Recent hands-on use of ITSM or ESM platforms.

Responsibilities

• Answer research questions about IT and service management.
• Review scenarios and provide expert assessments.
• Participate in surveys and interviews to share expertise.

Skills

IT Service Management

Enterprise Service Management

Analytical Thinking

Communication Skills

Tools

Jira Service Management

Freshservice

ServiceNow

Excel

Job description

Prolific in Oklahoma City is looking for IT and Tech Leaders with hands-on experience in ITSM or ESM platforms to join as subject-matter experts. Successful candidates will participate in paid tasks that require sharing their expertise with researchers and organizations seeking real-world IT insights.

Compensation can go up to $200 per hour for these roles. Applicants should possess significant experience in IT operations and be able to effectively contribute to research on service management and IT processes.