ITSM Developer: Automation, Integrations & ITOM Expert

Piedmont-Healthcare; Atlanta (GA); On-site; USD 90,000 - 125,000; Full time

Job summary

Piedmont Healthcare seeks an ITSM Developer to design, develop, and implement ITSM solutions that meet business needs across the organization. You will configure out-of-the-box features, build custom applications, and integrate ITSM with third-party systems, leveraging ITSM, ITOM, and ITAM modules with strong scripting and automation skills.

You will perform hands-on development within the ITSM platform, including client scripts, business rules, UI actions, policies, workflows, and catalog

Qualifications

• Bachelor’s degree in CS/IT or related field required.
• 4 years of relevant work experience in lieu of degree accepted.
• 3 years ITSM Developer experience required.
• Proficiency in JavaScript and GlideScript required.
• Experience with ITSM processes and Service Portal development required.
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping) required.
• Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure) required.
• ITSM Certified System Administrator (CSA) and CAD required.
• Additional certifications such as ITIL Foundation or ITSM Certified Implementation Specialist preferred.

Responsibilities

• Design, develop, and implement ITSM solutions to meet business needs.
• Configure out-of-the-box features, develop custom applications, and integrate ITSM with third‑party systems.
• Hands-on development within the ITSM platform including client scripts, rules, UI actions, policies, data policies, workflows, and catalog items.

Skills

JavaScript

GlideScript

ITSM APIs

Service Portal

CMDB

ITOM

HRSD

SecOps

GRC

AWS

Azure

Education

Bachelor’s Degree in CS/IT or related field

4 years of relevant work experience in lieu of degree

Job description

Piedmont Healthcare seeks an ITSM Developer to design, develop, and implement ITSM solutions that meet business needs across the organization. You will configure out-of-the-box features, build custom applications, and integrate ITSM with third-party systems, leveraging ITSM, ITOM, and ITAM modules with strong scripting and automation skills.

You will perform hands-on development within the ITSM platform, including client scripts, business rules, UI actions, policies, workflows, and catalog