ITSM Developer

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking an ITSM Developer to design, develop, and implement ITSM solutions that meet business needs in a healthcare setting. You will configure features, build custom applications, and integrate ITSM with external systems, using JavaScript, GlideScript, and ITSM APIs.

Qualified candidates will have 3+ years in ITSM development (7+ with no degree), CMDB/ITOM experience, and knowledge of HRSD, SecOps, GRC, or cloud platforms such as AWS or Azure.

Qualifications

• Bachelor's degree in CS, IT, or related field; or 4 years of relevant experience.
• Minimum 3 years as ITSM Developer; 7 years total if no degree.
• Proficiency in JavaScript, GlideScript, ITSM APIs.
• Experience with ITSM processes and Service Portal development.
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping).
• Experience with HRSD, SecOps, GRC, or cloud platforms AWS/Azure.
• ITSM CSA and CAD certifications; ITIL Foundation or similar preferred.

Responsibilities

• Design, develop, and implement ITSM solutions to meet business needs.
• Configure out-of-the-box features, develop custom apps, and integrate with third-party systems.
• Hands-on development within the ITSM platform including scripts, rules, UI, workflows, and catalog items.

Skills

JavaScript

GlideScript

ITSM APIs

Service Portal

CMDB

ITOM

HRSD

SecOps

GRC

AWS

Azure

Education

Bachelor's Degree in CS/IT

Job description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

FreshService/Freshworks experience strongly preferred

Responsibilities

This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third‑party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands‑on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.

Qualifications

Education

• Bachelor’s Degree in Computer Science, Information Technology, or a related field. Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required

Work Experience

• 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required
• Proficiency in JavaScript, GlideScript, ITSM APIs. Required
• Experience with ITSM processes and Service Portal development. Required
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required
• Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required

Licenses and Certifications

• ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required
• Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate