ITSM Developer

Piedmont-Healthcare; Atlanta (GA); On-site; USD 90,000 - 125,000; Full time

Job summary

Piedmont Healthcare seeks an ITSM Developer to design, develop, and implement ITSM solutions that meet business needs across the organization. You will configure out-of-the-box features, build custom applications, and integrate ITSM with third-party systems, leveraging ITSM, ITOM, and ITAM modules with strong scripting and automation skills.

You will perform hands-on development within the ITSM platform, including client scripts, business rules, UI actions, policies, workflows, and catalog

Qualifications

• Bachelor’s degree in CS/IT or related field required.
• 4 years of relevant work experience in lieu of degree accepted.
• 3 years ITSM Developer experience required.
• Proficiency in JavaScript and GlideScript required.
• Experience with ITSM processes and Service Portal development required.
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping) required.
• Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure) required.
• ITSM Certified System Administrator (CSA) and CAD required.
• Additional certifications such as ITIL Foundation or ITSM Certified Implementation Specialist preferred.

Responsibilities

• Design, develop, and implement ITSM solutions to meet business needs.
• Configure out-of-the-box features, develop custom applications, and integrate ITSM with third‑party systems.
• Hands-on development within the ITSM platform including client scripts, rules, UI actions, policies, data policies, workflows, and catalog items.

Skills

JavaScript

GlideScript

ITSM APIs

Service Portal

CMDB

ITOM

HRSD

SecOps

GRC

AWS

Azure

Education

Bachelor’s Degree in CS/IT or related field

4 years of relevant work experience in lieu of degree

Job description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

FreshService/Freshworks experience strongly preferred

Responsibilities

This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third‑party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands‑on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.

Qualifications

Education

• Bachelor’s Degree in Computer Science, Information Technology, or a related field. Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required

Work Experience

• 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required
• Proficiency in JavaScript, GlideScript, ITSM APIs. Required
• Experience with ITSM processes and Service Portal development. Required
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required
• Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required

Licenses and Certifications

• ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required
• Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate