IT & WMS Super User – On‑Site in Cold Storage

NewCold Advanced Logistics

Hagerstown (MD)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

NewCold is seeking an IT - WMS Super User to manage on-site IT and WMS functions at our Hagerstown facility. You will ensure system reliability, support users, and work with suppliers to optimize performance.

The ideal candidate has 5+ years in cold storage IT and WMS, 4+ years leading teams, and a Bachelor’s in Information Systems. This is an on-site role with a strong focus on safety, cost control, and continuous improvement.

Qualifications

5+ years of operational experience in cold storage IT and WMS.
4+ years of training and team leadership in cross-cultural environments.
Bachelor’s Degree in Information Systems or related field; or equivalent experience.

Responsibilities

Verify that agreed Customer SOPs are executed with precision and without deviation.
Continuously monitor IT hardware on site to ensure repair readiness.
Train and supervise the team to align with IT policy and standards.
Collaborate with managers on initiatives to reduce costs or improve service.
Explore and implement additional software/hardware functionality.
Detect and fix bugs in software and hardware systems.
Implement system updates with relevant teams.
Train staff during onboarding and after updates.
Engage the WMS supplier (Davanti) to ensure system health.
Coordinate with software and hardware suppliers to meet site needs.
Monitor IT expenditures and address variances.
Complete internal reporting as required by Site Manager.