IT Technician: Windows, Networking & Onsite Support

Electronic Power Design; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Electronic Power Design, Inc. is seeking an IT Technician with 2–3+ years of desktop and technical support. You will diagnose and resolve Windows, hardware, networking, and software issues across office, engineering, and manufacturing environments.

The role includes Active Directory, Windows Server, and print services support, plus ongoing IT projects and after-hours work as needed. Ideal candidates will have strong communication, the ability to work independently, and familiarity with AutoCAD,

Qualifications

• 2–3+ years of hands-on desktop support or IT technical support experience.
• Strong Windows desktop troubleshooting and PC hardware diagnostic, repair, deployment, and imaging skills.
• Working knowledge of Active Directory, role-based access controls, Windows Server environments, network shares, permissions, and print services.
• Strong understanding of TCP/IP networking, DNS, DHCP, VLANs, VPNs, wired and wireless networking, and network troubleshooting.
• Experience using Windows command-line utilities and built-in diagnostic tools; PowerShell experience is a plus.
• Working knowledge of structured Ethernet cabling and physical network troubleshooting.
• Understanding of endpoint security, phishing, malware indicators, suspicious system behavior, and appropriate security escalation.
• Strong written and verbal communication skills with the ability to provide professional support to both technical and nontechnical users.
• Ability to work independently, take ownership of problems, research unfamiliar issues, prioritize effectively, and recognize when escalation is necessary.

Responsibilities

• Provide in-person, telephone, and remote technical support for Windows desktops, laptops, peripherals, and approved business applications.
• Troubleshoot hardware, software, operating-system, user-profile, driver, service, and connectivity issues.
• Use Windows diagnostic tools, Device Manager, command-line utilities, logs, and other technical resources to identify and resolve problems.
• Install, configure, deploy, refresh, repair, and decommission desktop and laptop computers.
• Troubleshoot and replace PC hardware, including memory, storage devices, docks, monitors, and peripherals.
• Support BIOS/UEFI settings, firmware, boot configuration, and related hardware functions.
• Support Active Directory users, computers, group membership, account access, and permissions within established role-based access policies.
• Troubleshoot TCP/IP connectivity, DNS, DHCP, gateways, VLANs, VPN connections, Remote Desktop, and wired and wireless networking.
• Support network printers, scanners, industrial label printers, and Windows print-server environments.
• Support Microsoft Teams, Microsoft Office applications, AutoCAD installations, ERP client software, and other approved business applications.
• Provide basic support for mobile devices, VoIP endpoints, conference-room technology, displays, cameras, microphones, and related equipment.
• Maintain accurate IT asset records, equipment assignments, spare-parts inventory, and organized equipment storage areas.
• Support employee onboarding and offboarding, including workstation preparation, deployment, equipment recovery, and asset updates.
• Participate in IT projects, system deployments, maintenance activities, and technology improvement initiatives.
• Prioritize support requests based on urgency and business impact and follow assigned issues through resolution.
• Create clear ticket notes and technical documentation while communicating professionally with technical and nontechnical employees.
• Participate in occasional after-hours maintenance, deployments, or support when business needs require it.

Skills

Desktop support

Windows troubleshooting

Active Directory

Windows Server

Network troubleshooting

PowerShell

Structured cabling

Security awareness

Communication

Independent work

Education

Associate's degree or equivalent in IT

CompTIA A+

CompTIA Network+

Tools

AutoCAD

ERP applications

Job description

Electronic Power Design, Inc. is seeking an IT Technician with 2–3+ years of desktop and technical support. You will diagnose and resolve Windows, hardware, networking, and software issues across office, engineering, and manufacturing environments.

The role includes Active Directory, Windows Server, and print services support, plus ongoing IT projects and after-hours work as needed. Ideal candidates will have strong communication, the ability to work independently, and familiarity with AutoCAD,