Construction IT Field Technician: On-Site Support

P&E Constructors, LLC; Port Washington (WI); On-site; USD 26,174 - 44,083; Full time

Benefits offered by this job

401(k) retirement plan

Medical, Dental, and Vision insurance

ESOP - Employee ownership

Job summary

P&E Constructors, LLC is seeking a Desktop Support Technician to deliver end‑user IT support across desktops, laptops, printers, and devices. This on‑site role requires troubleshooting hardware, software, and network issues while maintaining high user satisfaction.

You’ll work with Windows and macOS, manage accounts, and support onboarding/offboarding, ensuring security policies are followed. Local candidates near Port Washington, WI are preferred.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
• 1–3 years of experience in a desktop or technical support role.
• Strong knowledge of Windows operating systems; experience with Microsoft 365, Active Directory, and basic networking concepts.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, and operating system issues (Windows and/or macOS).
• Install, configure, and maintain workstations, applications, and operating systems.
• Respond to service requests and incidents via ticketing systems, phone, email, and in person.
• Escalate complex issues to higher-level IT teams when necessary.
• Support user account management (password resets, access permissions, MFA).
• Assist with onboarding and offboarding of employees, including equipment setup and recovery.
• Maintain accurate documentation of issues, resolutions, and IT procedures.
• Ensure compliance with security policies and best practices.
• Provide basic network troubleshooting (Wi‑Fi, VPN, LAN).
• Support audio/visual equipment for meetings and presentations.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Ticketing systems

Education

Associate or Bachelor’s in Information Technology

Tools

Procore

Bluebeam

Adobe

Primavera P6

Job description

P&E Constructors, LLC is seeking a Desktop Support Technician to deliver end‑user IT support across desktops, laptops, printers, and devices. This on‑site role requires troubleshooting hardware, software, and network issues while maintaining high user satisfaction.

You’ll work with Windows and macOS, manage accounts, and support onboarding/offboarding, ensuring security policies are followed. Local candidates near Port Washington, WI are preferred.