IT Support Specialist: Desktop & Network Helpdesk

Cec Facilities Llc; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

CEC Companies is seeking an IT Support Technician to assist on-site and remote users with desktop hardware and software issues. The role involves problem resolution, password management, and first-line support across PCs and printers.

The ideal candidate has 1–3 years of help desk experience, basic IT certifications, and strong communication skills. The position may require working in a clerical office setting with standard IT equipment.

Qualifications

• Associate degree or equivalent experience preferred.
• 1–3 years of level-one help desk experience.
• Basic technical certifications (A+, networking, MCP) preferred.

Responsibilities

• Provide phone and desk-side problem resolution for corporate users.
• Grant access, change, and reset passwords.
• Serve as first point of contact for hardware/software PC and printer issues.

Skills

A+ Certification

Networking

MCP Certification

Education

Associate degree in CS/Engineering

Tools

Windows 10

Citrix

Microsoft Office

Job description

CEC Companies is seeking an IT Support Technician to assist on-site and remote users with desktop hardware and software issues. The role involves problem resolution, password management, and first-line support across PCs and printers.

The ideal candidate has 1–3 years of help desk experience, basic IT certifications, and strong communication skills. The position may require working in a clerical office setting with standard IT equipment.