IT Technician II: Onsite & Remote Support Pro

Itsasap

Sacramento, Northern (CA, KY)

Hybrid

USD 34,000 - 47,000

Full time

37 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per</

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Supplemental Life Insurance (Employee)

Vehicle for client visits

Job summary

Intelligent Technical Solutions is seeking a Technician II to deliver on-site and remote IT support, helping clients with system updates, troubleshooting, and setup. You will resolve OS, printer, and application issues, support MS Office Suite, AD, backups, and security endpoints, and participate in after-hours on-call rotations.

We value 2+ years in helpdesk or similar roles, Windows/Mac troubleshooting skills, and willingness to visit client sites.

Qualifications

Willing to work full-time on-site at the company office or client locations.
Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with MSPs is highly desirable.
Active IT Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

Resolve workstation operating system issues of any kind.
Resolve printer issues of any kind.
Resolve standard business application issues (Office, etc.).
Resolve line-of-business applications for common apps (SAGE ERP, QuickBooks) and niche apps with vendor assistance.
Resolve basic server issues.
Resolve basic networking issues.
Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.