IT Technician: Tier 1/2 Support & Asset Management

Apex Systems; Merrifield (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Employee stock purchase program

Health Savings Account

Employee Assistance Program

Job summary

A leading IT services company is seeking an IT Technician to provide Tier 1 and Tier 2 technical support. Responsibilities include troubleshooting hardware and software issues, managing equipment inventory, and supporting employee moves. Ideal candidates will have strong organizational skills and a background in IT support. This entry-level, full-time position offers comprehensive benefits including medical and professional development programs. Location is in Merrifield, Virginia.

Qualifications

• Experience with Tier 1 or Tier 2 diagnostics and troubleshooting.
• Familiarity with PC, Laptop, and Thin Client devices.
• Adept in documenting operating procedures and ticket notation.

Responsibilities

• Perform hardware and software diagnostics and troubleshooting.
• Document operating procedures and manage ticketing system.
• Manage equipment moves including installs and cable management.

Skills

Tier 1 or Tier 2 diagnostics and troubleshooting

Familiarity with PC, Laptop, and Thin Client devices

Documentation of operating procedures

ServiceNow or equivalent ticketing system

Asset Management & Inventory Control

Cable management

Effective organizational skills

Time management skills

Job description

A leading IT services company is seeking an IT Technician to provide Tier 1 and Tier 2 technical support. Responsibilities include troubleshooting hardware and software issues, managing equipment inventory, and supporting employee moves. Ideal candidates will have strong organizational skills and a background in IT support. This entry-level, full-time position offers comprehensive benefits including medical and professional development programs. Location is in Merrifield, Virginia.