Entry-Level IT Support Technician (Tier 1)

360 IT Professionals; Montgomery (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT consulting firm is seeking a Customer Support Technician for a 2-month role, likely extending up to 2 years, in Montgomery, AL. The successful candidate will provide Tier I support for software and hardware, addressing Service Desk tickets for State Agencies. Applicants should have a Bachelor's degree in Computer Science or related field, 1-2 years of IT experience, and possess CompTIA A+. Strong troubleshooting and interpersonal skills required. Local candidates are strongly preferred.

Qualifications

• 1-2 years of IT work experience in computer systems or support.
• Demonstrated working knowledge of hardware and software products.
• CompTIA A+ certification.

Responsibilities

• Provide Tier I support for software and hardware issues.
• Diagnose and resolve issues with documented procedures.
• Respond to Service Desk tickets from end users.

Skills

Tier I support

Microsoft/Windows OS

MAC OS

CompTIA A+

Interpersonal skills

Troubleshooting

Education

Bachelor's Degree in Computer Science

Tools

Active Directory

MS Exchange

Office 365

Job description

A leading IT consulting firm is seeking a Customer Support Technician for a 2-month role, likely extending up to 2 years, in Montgomery, AL. The successful candidate will provide Tier I support for software and hardware, addressing Service Desk tickets for State Agencies. Applicants should have a Bachelor's degree in Computer Science or related field, 1-2 years of IT experience, and possess CompTIA A+. Strong troubleshooting and interpersonal skills required. Local candidates are strongly preferred.