Entry-Level IT Support Technician (Tier 1)
360 IT Professionals
14 days+
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Job summary
A leading IT consulting firm is seeking a Customer Support Technician for a 2-month role, likely extending up to 2 years, in Montgomery, AL. The successful candidate will provide Tier I support for software and hardware, addressing Service Desk tickets for State Agencies. Applicants should have a Bachelor's degree in Computer Science or related field, 1-2 years of IT experience, and possess CompTIA A+. Strong troubleshooting and interpersonal skills required. Local candidates are strongly preferred.
Qualifications
- 1-2 years of IT work experience in computer systems or support.
- Demonstrated working knowledge of hardware and software products.
- CompTIA A+ certification.
Responsibilities
- Provide Tier I support for software and hardware issues.
- Diagnose and resolve issues with documented procedures.
- Respond to Service Desk tickets from end users.
Skills
Tier I support
Microsoft/Windows OS
MAC OS
CompTIA A+
Interpersonal skills
Troubleshooting
Education
Bachelor's Degree in Computer Science
Tools
Active Directory
MS Exchange
Office 365
Job description
A leading IT consulting firm is seeking a Customer Support Technician for a 2-month role, likely extending up to 2 years, in Montgomery, AL. The successful candidate will provide Tier I support for software and hardware, addressing Service Desk tickets for State Agencies. Applicants should have a Bachelor's degree in Computer Science or related field, 1-2 years of IT experience, and possess CompTIA A+. Strong troubleshooting and interpersonal skills required. Local candidates are strongly preferred.
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