Tier 1 IT Support Technician - Helpdesk & Asset Pro

Manatt's Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading construction and materials company is seeking a Tier 1 Support Technician to provide phone and email support for IT issues. Responsibilities include creating trouble tickets, performing repair and installation tasks, and training community-based resources. The ideal candidate should possess a 2-year degree or relevant experience, along with excellent problem-solving and customer service skills. This role is crucial to maintaining IT operations within the team.

Qualifications

• 2 year degree or 5 years prior experience preferred.
• Valid driver's license with acceptable driving record.
• Excellent work ethic.
• Strong strategic, visionary, and critical thinking skills.

Responsibilities

• Take incoming requests for support via phone and email.
• Gather information from the end user and create a trouble ticket.
• Perform first level remediation actions including repair and installation.
• Train community-based technical resources for service issues.
• Monitor and maintain IT asset inventory.

Skills

Problem resolution

Customer service

Attention to detail

Technical documentation

Education

2 year degree or 5 years prior experience

Job description

A leading construction and materials company is seeking a Tier 1 Support Technician to provide phone and email support for IT issues. Responsibilities include creating trouble tickets, performing repair and installation tasks, and training community-based resources. The ideal candidate should possess a 2-year degree or relevant experience, along with excellent problem-solving and customer service skills. This role is crucial to maintaining IT operations within the team.