Onsite Tier 1 Helpdesk Tech — VIP & Mobile Support

IntelliDyne Jobs for Veterans; Falls Church (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Inclusive and supportive work environment

Competitive compensation package

Professional growth opportunities

Medical, dental, vision benefits

Flexible Paid Time Off Program

Wellness and mental health benefits

Flexible work options

Job summary

A leading IT services company is seeking a Tier 1 Help Desk Technician in Falls Church, VA. The ideal candidate will provide technical support, manage customer incidents, and maintain excellent customer relationships while being eligible for a DOD Public Trust clearance. This role requires strong communication skills and a commitment to high-quality service. Candidates should hold an active CompTIA Security+ CE certification and have relevant support experience. Competitive benefits and a supportive work environment are offered.

Qualifications

• Eligible for a DOD Public Trust clearance.
• Active CompTIA Security+ CE certification is required.
• Experience in technical support is essential.

Responsibilities

• Answer calls coming into the Tier 1 Help Desk.
• Create customer incidents in Remedy for every call.
• Provide technical support via telephone.

Skills

Customer service skills

Verbal communication skills

Knowledge of IT network and systems

Education

Bachelor's Degree

High School Degree

Tools

Remedy

CompTIA Security+ CE certification

Job description

A leading IT services company is seeking a Tier 1 Help Desk Technician in Falls Church, VA. The ideal candidate will provide technical support, manage customer incidents, and maintain excellent customer relationships while being eligible for a DOD Public Trust clearance. This role requires strong communication skills and a commitment to high-quality service. Candidates should hold an active CompTIA Security+ CE certification and have relevant support experience. Competitive benefits and a supportive work environment are offered.