Tier II IT Support Technician - Contract

ConsultNet Technology Services and Solutions; Daleville (VA); On-site; USD 49,593 - 53,037; Part time

Job summary

A technology solutions provider is seeking a Tier II Support Technician to provide technical support in Daleville, VA. The role involves troubleshooting desktop and mobile issues, managing user accounts, and system administration tasks. Ideal candidates will have 2-3 years of IT support experience and familiarity with Windows/Linux and Microsoft 365. Join a diverse team committed to quality and inclusivity.

Qualifications

• 2-3 years of experience in IT support, help desk, or system administration.
• Hands-on experience with Windows and/or Linux operating systems.
• Strong communication skills for assisting technical and non-technical users.

Responsibilities

• Provide first- and second-level technical support.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions per IT security policies.
• Assist with system administration tasks.

Skills

IT support experience

Windows and/or Linux

Microsoft 365

Active Directory

Networking basics

Customer service focus

Problem-solving skills

Tools

IT ticketing systems

ServiceNow

Jira

Job description

A technology solutions provider is seeking a Tier II Support Technician to provide technical support in Daleville, VA. The role involves troubleshooting desktop and mobile issues, managing user accounts, and system administration tasks. Ideal candidates will have 2-3 years of IT support experience and familiarity with Windows/Linux and Microsoft 365. Join a diverse team committed to quality and inclusivity.