IT Technician – Intern

Jobtailor; Nekoosa (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Domtar is seeking a hands-on Technical Support Specialist to deliver Tier 1 hardware break/fix support for desktops, laptops, and printers within the Domtar Business network in Wisconsin. You will use the internal IT Ticketing Tool to resolve incidents and change requests, promote cybersecurity best practices daily, and ensure assets are accurately updated in the Asset Management System.

This role also focuses on IMAC activities, hardware deployments, and preventive maintenance, offering growth

Qualifications

• 2+ years in a technical support role with progression using technical skills.
• Associate degree in Information Technology or related field.
• 2+ years’ experience with Windows, printers, and network troubleshooting.

Responsibilities

• Provide Tier 1 hardware break/fix support for desktops, laptops, and printers.
• Use internal IT Ticketing Tool to resolve incidents and change requests.
• Support Tier 1 IMAC services: hardware deployments and moves.
• Promote IT Cyber Security best practices daily.
• Maintain Asset Management System records and perform preventive maintenance.

Skills

Technical Support Experience

Windows OS Proficiency

Printer Troubleshooting

Remote Support Tools

IT Cyber Security Best Practices

Education

Associate degree in Information Technology

Tools

IT Ticketing Tool

Remote Support Tools

Job description

• Provide technical break/fix support of all desktops, laptops and printers on the Domtar Business network
• Utilize the internal IT Ticketing Tool to resolve incidents and change requests in a timely manner
• Promote IT Cyber Security best practices on a daily basis via your actions and your communication
• Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures
• Help support Tier 1 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
• Help support Tier 1 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc.
• Help support Tier 1 support services installing and troubleshooting hardware, software, and networks; perform preventive maintenance activities

Requirements

• 2+ years work experience in a technical support role with a demonstrated history of achievement and progression utilizing their technical skills to support various technologies and systems, or Associate degree in Information Technology or related field
• 2+ years of IT related troubleshooting skills (Desktop, Printer, Network etc.)
• 2+ years experience using Windows OS (WinXP, Win7, Win8 etc.)
• 2+ years of Microsoft experience
• 2+ years’ experience with using remote support tools
• Printer Troubleshooting and Installation experience

Core Competencies

Demonstrates expertise in technical support, including troubleshooting and installation of desktops, laptops, and printers, while promoting IT Cyber Security best practices. Proficient in utilizing IT ticketing tools and managing hardware assets effectively.

Highest-signal resume keywords

• Technical Support Experience
• Windows OS Proficiency
• Printer Troubleshooting
• Remote Support Tools
• IT Cyber Security Best Practices

ATS Optimization Keywords

Hard Skills

• Technical Support
• Troubleshooting
• Hardware Installation
• Preventive Maintenance
• Asset Management
• IMAC Services
• Network Support
• Desktop Support
• Printer Installation
• Microsoft Experience

Industry Keywords

• Cyber Security
• Asset Management System
• Tier 1 Support
• Hardware Deployment
• Technical Support Role

Tools & Technologies

• IT Ticketing Tool
• Remote Support Tools