Level III Technician

Jobtailor

Elgin (IL)

Hybrid

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Jobtailor is seeking an IT service desk professional to support end-user issues, provision new hires, and manage incidents to meet SLAs. The role covers desktop and server administration, antivirus management, and network infrastructure maintenance.

The ideal candidate has a college diploma or equivalent experience and is comfortable with work-from-home options. This position emphasizes customer service and cross-department collaboration within a Security-conscious environment.

Qualifications

College diploma or university degree in Computer Science and/or 5 years equivalent work experience.
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
Flexible work from home options available.

Responsibilities

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Some network and server solution design and architecture

Job description

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
• Provisioning and system setup for new hires
• Prioritize incidents and service requests according to defined processes to meet defined SLAs
• Use remote tools and diagnostic utilities to aid in resolving support requests
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
• Installing and configuring hardware and software components throughout various network infrastructure devices
• Install antivirus software and ensure virus definitions are up to date
• Server administration via Active Directory, File & Print services, DNS, DHCP
• Network firewall and switch administration and maintenance
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Establishing good relationships with all departments and colleagues
• Ensuring company safety and security standards are met
• Some network and server solution design and architecture

Requirements

College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
Flexible work from home options available

Core Competencies

Demonstrates expertise in desktop and server support, including installation, configuration, and maintenance of hardware and software components. Proficient in managing user requests and incidents while ensuring adherence to service level agreements and company safety standards.

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