IT Technician I: Helpdesk, Server & Network Support

Intandem Solutions; City of Olean (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Intandem Solutions in New York State is seeking an Information Technology Technician to install, configure, secure, and maintain hardware, software, servers, networks, and peripherals across multiple sites. You will respond quickly to service requests and deliver excellent customer support for internal users.

The role requires at least an associate degree and 3 years of IT experience, with proficiency in Windows 10 and Windows Server OS, LAN/WAN tech, and a proactive, service-oriented mindset.

Qualifications

• Associates degree in Computer Science or related field.
• Three years’ IT experience.
• Proficiency with Windows 10 and Windows Server OS versions.
• LAN/WAN technologies including switching, routing, and wireless connectivity.

Responsibilities

• Install, configure, secure, and maintain hardware, software, servers, networks, and peripherals.
• Respond promptly to service issues and requests.
• Provide high level customer service and technical support to internal users across multiple sites.
• Support the IT Department’s ethos of service and innovation.

Skills

Customer service

Multitasking

Troubleshooting

Technical docs

Explain concepts

Cross-app knowledge

Education

Associate degree in Computer Science or related field

Job description

Intandem Solutions in New York State is seeking an Information Technology Technician to install, configure, secure, and maintain hardware, software, servers, networks, and peripherals across multiple sites. You will respond quickly to service requests and deliver excellent customer support for internal users.

The role requires at least an associate degree and 3 years of IT experience, with proficiency in Windows 10 and Windows Server OS, LAN/WAN tech, and a proactive, service-oriented mindset.