Information Technology Support Technician

Confidential; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Confidential is seeking an on-site IT Support Technician to assist end users with hardware, software, phones, printers, and AV systems. The role may involve supporting both on-site and remote users from our New York area offices.

Responsibilities include configuring desktops, Active Directory, Microsoft Entra, Office 365 Admin Center, Exchange, and general ticket resolution. Occasional travel to NY/NJ offices is required; nights and weekends may be needed for project coverage.

Qualifications

• Formal IT training from an accredited school; certificate, associate, or bachelor’s degree.
• Proficient in Windows OS and Office Suite troubleshooting.
• Experience with Outlook troubleshooting; ability to manage AD/Microsoft Entra and Office 365 Admin Center tasks.

Responsibilities

• Provide end-user technical support for hardware, software, phones, and printers/copiers.
• Install and configure hardware/software; assist with AV setup.
• Troubleshoot and resolve incidents via email, phone or ticketing system.
• Travel between NY and NJ offices for projects and coverage (infrequent).
• Support on-site and remote users, including after-hours as needed.

Skills

Windows OS troubleshooting

Outlook troubleshooting

Active Directory

Multitasking

Communication skills

Independent work

Integrity & confidentiality

Education

IT certificate/associate/bachelor degree

Tools

Fresh Desk

ConnectWise

Cisco Meraki

Intune

Job description

Primary duties include end user technical support, including hardware/software installation, troubleshooting, Phone support, printer support, and AV. This position is on-site and will support on-site and remote users.

Responsibilities:

• Provide Technical Assistance for computer hardware, software, phones. mobile devices and printers/copiers.
• Experience with information technology service management systems: Fresh Desk and Connect Wise, a plus
• Experience with mobile device management systems: Cisco Meraki and Intune, a plus.
• Setup and join desktops and laptops to a hybrid client-domain system (Active Directory and Microsoft Entra management).
• Intermediate to light advanced Windows OS support and mobile device configuration.
• Perform user account management within Active Directory, Microsoft Entra and Office 365 Admin Center, Exchange, and Security.
• Experience with troubleshooting interactive Flat Panel Displays. Knowledge of Samsung Flip and AG Neovo Meetboard is a plus.
• Respond to support requests via email, phone or ticketing system
• Travel between New York and New Jersey offices as needed for projects (infrequent) and vacation coverage.
• Ability to work nights and/or weekends as projects demand (infrequently).
• Ability to work outside of the standard business hours as necessary
• Clear, courteous and professional verbal and written skills
• Efficiently troubleshoot and seek out resolution to software and hardware issues
• Efficiency with and speed with researching complex ticket incidents

Qualifications:

• Proficient with Microsoft Windows OS and Office Suite troubleshooting.
• Proficient with Microsoft Outlook Email troubleshooting
• Ability to multi-task while prioritizing service tickets accordingly
• Effective communication skills, both written and verbal.
• Ability to be self-motivated and work independently with minimal supervision.
• Maintain a high degree of integrity and confidentiality of all company and customer information.
• Requires formal training in Information Technology from an accredited technical school or college. Certificate, associate or bachelor's degree.
• CompTIA A+, Network+, Azure Fundamentals. Egnyte Certification is a plus.