IT Help Desk Technician I — Systems & Network Support

Itsyourit; Town of Coxsackie, Northern (NY, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

ITS seeks a Systems Support Technician I to ensure hardware, network, and software systems are implemented and supported effectively for clients across New York. You will troubleshoot end-user issues, manage requests through the ticketing system, and coordinate with stakeholders on daily workload and projects.

Responsibilities include coordinating and deploying contracted services, assisting with inventory and purchasing, and providing a professional interface between the Technology Services

Qualifications

• Associate's degree or high school with relevant technical experience.
• Strong customer service and communication skills.
• Experience supporting Microsoft Office products and Office 365.
• Ability to provide friendly, professional end-user support.

Responsibilities

• Provide end-user support to remedy computer, audio/visual, basic network, printing, and other technology related issues in a timely and professional manner.
• Communicate status of technology requests to users via ticketing system, phone, email, and other channels on an ongoing basis.
• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Coordinate and deploy the daily work of Contracted Services to ensure efficient remedy of Help Desk support requests.
• Assist with purchasing processes, configure and install new devices, and assist with inventory management.
• Assist and inform the Network Administrator as appropriate, may include backup support on networking systems.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem solving

Education

Associate's degree with two years of relevant technical work experience

High School diploma with at least three years technical work experience

Tools

Microsoft Office

Windows OS

Active Directory

Exchange

Office 365

Chrome OS

Mac OS

Job description

ITS seeks a Systems Support Technician I to ensure hardware, network, and software systems are implemented and supported effectively for clients across New York. You will troubleshoot end-user issues, manage requests through the ticketing system, and coordinate with stakeholders on daily workload and projects.

Responsibilities include coordinating and deploying contracted services, assisting with inventory and purchasing, and providing a professional interface between the Technology Services