IT Help Desk Specialist — Windows, Networking & Support

Indium Corporation; Town of New Hartford (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Retirement plan

Volunteer opportunities

Paid holidays

Overtime opportunities

Job summary

Indium Corporation is seeking a Help Desk Technician in Clinton, NY to provide Tier 1–2 IT support for desktop, server, and network systems across the organization. You will troubleshoot hardware, software, and connectivity issues and assist users with standard applications.

The role requires experience with Windows Server environments, Cisco equipment, VPNs, backups, and security practices. Travel may be required and strong communication skills are essential.

Qualifications

• Experience with Windows Server 2008/2012, Cisco devices, TCP/IP and VPNs.
• Experience with data backup and virus protection systems.
• Strong research and analytical problem-solving abilities.
• Ability to travel as needed.
• Excellent verbal and written communication.

Responsibilities

• Perform installation, repair, and preventative maintenance of desktop computers and related systems.
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment.
• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network.
• Perform account maintenance, data integrity, and file system security for the desktop environment.
• Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisitions and upgrades.
• Conduct training programs designed to educate the organization’s computer users about basic and specialized applications.
• Communicate highly technical information to both technical and non-technical personnel.
• Assist with documenting and cataloging systems for historical and information assurance purposes.
• Maintain the strict confidentiality of sensitive information.
• Handle off-hours duties and responsibilities, shared with other team members.
• Attend training as needed or assigned.
• Perform other duties or special projects as assigned.

Skills

Windows Server

Cisco networking

TCP/IP

VPN technologies

Data backup

Virus protection

Network monitoring

Troubleshooting

Education

High School Diploma or GED

Associate’s degree preferred

Job description

Indium Corporation is seeking a Help Desk Technician in Clinton, NY to provide Tier 1–2 IT support for desktop, server, and network systems across the organization. You will troubleshoot hardware, software, and connectivity issues and assist users with standard applications.

The role requires experience with Windows Server environments, Cisco equipment, VPNs, backups, and security practices. Travel may be required and strong communication skills are essential.