IT Support Technician II: Hardware & Systems Expert

Thisiscny; City of Norwich (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

401(k) with Employer Matching

Job summary

Thisiscny is seeking a qualified IT Support Technician to install, repair, and maintain computer systems from standard configurations. You will perform hardware and software upgrades, troubleshoot issues, and contribute to project work as directed.

Required A+ certification and HDI Center certificates; strong communication and Windows skills are essential. Evening/weekend work may be required; valid driver's license preferred.

Qualifications

• High School Diploma or GED; college education encouraged but not required.
• 2 years of technology support experience or equivalent.
• A+ Certification or equivalent required.
• HDI Support Center Analyst Certificate or HDI Desktop Support Technician Certificate required.

Responsibilities

• Installs, repairs, and maintains computer systems.
• Documents, maintains, upgrades, and replaces hardware and software.
• Complete special projects and assignments as directed.
• Consults and advises on use of the systems with employees.
• Other duties as assigned.

Skills

Strong communication

Team player

Windows PC skills

IT concepts familiarity

Education

High School Diploma or GED

A+ Certification

HDI Support Center Analyst/HDI Desktop Support Technician

College education desired

Job description

Thisiscny is seeking a qualified IT Support Technician to install, repair, and maintain computer systems from standard configurations. You will perform hardware and software upgrades, troubleshoot issues, and contribute to project work as directed.

Required A+ certification and HDI Center certificates; strong communication and Windows skills are essential. Evening/weekend work may be required; valid driver's license preferred.