IT Technician: Gaming IT Support (Evenings/Weekends)

Churchill Downs Incorporated; Louisville (KY); On-site; USD 50,000 - 65,000; Full time

Job summary

Churchill Downs Incorporated in Louisville, KY is seeking an IT Technician to support Derby City Gaming's OS requirements and computing environment. The role requires hands-on hardware setup, software installation, and onsite user support across the gaming facility.

The IT Technician will work a schedule that includes weekends and night shifts, documenting procedures and maintaining server-based systems across departments to ensure reliable operations.

Qualifications

• Two to three years of experience as an IT Technician.
• Degree in related field or equivalent combination of work experience and education is preferred.
• Valid Racing License is required.

Responsibilities

• Sets up new hardware such as personal computers, printers, servers, phones, etc.
• Installs and troubleshoots company approved software and web applications
• Assists with programming copiers for scanning and emailing documents
• Provides quality customer service to our users through problem resolution and process demonstration.
• Educates users to reduce recurring issues by offering solutions to problems in a proactive way.
• Provides onsite support for the gaming facility, including weekend and night-shift work.
• Administers server-based systems across all departments.
• Creates and maintains technical documentation.

Skills

Communication skills

Guest service

Accountability

Education

Degree in related field or equivalent experience

Valid Racing License

Job description

Churchill Downs Incorporated in Louisville, KY is seeking an IT Technician to support Derby City Gaming's OS requirements and computing environment. The role requires hands-on hardware setup, software installation, and onsite user support across the gaming facility.

The IT Technician will work a schedule that includes weekends and night shifts, documenting procedures and maintaining server-based systems across departments to ensure reliable operations.