IT Technician - Onsite Gaming & Hotel Support

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Derby City Gaming & Hotel is seeking an IT Technician to provide operating system support and services at our Louisville facility. The role involves setting up hardware, installing software, and offering proactive user assistance to ensure smooth daily operations.

Ideal candidates will have 2–3 years in IT support, a related degree or equivalent, and a valid racing license. Weekend and night shifts may be required to support gaming operations and infrastructure.

Qualifications

• Two to three years of IT Technician experience.
• Degree in related field or equivalent.
• Valid Racing License.

Responsibilities

• Sets up new hardware such as personal computers, printers, servers, phones, etc.
• Installs and troubleshoots company approved software and web applications
• Assists with programming copiers for scanning and emailing documents
• Provides quality customer service to users through problem resolution and process demonstration.
• Educates users to reduce recurring issues by offering solutions to problems.
• Provides onsite support for the gaming facility, including weekend and night-shift work.
• Administers server-based systems across all departments.
• Creates and maintains technical documentation.

Skills

IT technician experience

Communication

Guest service

Education

Degree in related field or equivalent

Valid Racing License

Job description

Derby City Gaming & Hotel is seeking an IT Technician to provide operating system support and services at our Louisville facility. The role involves setting up hardware, installing software, and offering proactive user assistance to ensure smooth daily operations.

Ideal candidates will have 2–3 years in IT support, a related degree or equivalent, and a valid racing license. Weekend and night shifts may be required to support gaming operations and infrastructure.