Senior IT Technician – IT Operations Lead

Churchill Downs Incorporated; Northern (KY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Churchill Downs Incorporated, based in Kentucky, seeks a Senior IT Technician to assist in planning, organizing, and supervising IT Technicians and ensure smooth operation of the facility’s computer systems. The role requires coordinating day-to-day IT tasks, installing hardware/software, and maintaining secure, efficient IT operations.

Ideal candidates hold a Bachelor’s degree in Computer Science and 3–5 years of IT experience, with strong communication and analytical skills.

Qualifications

• Bachelor’s degree in Computer Science, Software Development, or related field.
• 3–5 years of IT experience.
• Must obtain valid gaming license, where applicable.
• Excellent communication and analytical skills.

Responsibilities

• Oversee day-to-day IT activities and documentation.
• Provide second-level support for software and hardware across platforms.
• Install and troubleshoot hardware, software, and network devices.
• Create and maintain end-user accounts and desktop configurations.
• Educate users to reduce recurring issues and provide proactive solutions.

Skills

Verbal and written communication

Analytical problem-solving

Interpersonal and customer service

Education

Bachelor’s degree in Computer Science

Job description

Churchill Downs Incorporated, based in Kentucky, seeks a Senior IT Technician to assist in planning, organizing, and supervising IT Technicians and ensure smooth operation of the facility’s computer systems. The role requires coordinating day-to-day IT tasks, installing hardware/software, and maintaining secure, efficient IT operations.

Ideal candidates hold a Bachelor’s degree in Computer Science and 3–5 years of IT experience, with strong communication and analytical skills.