IT Technician-NonEx

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Derby City Gaming & Hotel is seeking an IT Technician to provide operating system support and services at our Louisville facility. The role involves setting up hardware, installing software, and offering proactive user assistance to ensure smooth daily operations.

Ideal candidates will have 2–3 years in IT support, a related degree or equivalent, and a valid racing license. Weekend and night shifts may be required to support gaming operations and infrastructure.

Qualifications

• Two to three years of IT Technician experience.
• Degree in related field or equivalent.
• Valid Racing License.

Responsibilities

• Sets up new hardware such as personal computers, printers, servers, phones, etc.
• Installs and troubleshoots company approved software and web applications
• Assists with programming copiers for scanning and emailing documents
• Provides quality customer service to users through problem resolution and process demonstration.
• Educates users to reduce recurring issues by offering solutions to problems.
• Provides onsite support for the gaming facility, including weekend and night-shift work.
• Administers server-based systems across all departments.
• Creates and maintains technical documentation.

Skills

IT technician experience

Communication

Guest service

Education

Degree in related field or equivalent

Valid Racing License

Job description

Career Opportunities: IT Technician-NonEx (4743)

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver's Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the "Best Places to Work in Greater Louisville" by Louisville Business First

JOB SUMMARY

The IT Technician is responsible for providing support to Derby City Gaming for operating system requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sets up new hardware such as personal computers, printers, servers, phones, etc.
• Installs and troubleshoots company approved software and web applications
• Assists with programming copiers for scanning and emailing documents
• Provides quality customer service to our users through problem resolution and process demonstration.
• Educates users to reduce recurring issues by offering solutions to problems in a proactive way.
• Provides onsite support for the gaming facility, including weekend and night-shift work.
• Administers server-based systems across all departments.
• Creates and maintains technical documentation.

REQUIRED SKILLS AND ABILITIES

• Oral and written communication skills.
• Excellent internal and external guest service.
• Willingness to assume overall responsibility relative to the performance of the IT department.

EDUCATION AND EXPERIENCE

• Two to three years of experience as an IT Technician
• Degree in related field or equivalent combination of work experience and education is preferred
• Valid Racing License

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.