IT Technician — Fast-Paced Helpdesk & Networking

Rapid Micro Biosystems; Lowell (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Rapid Micro Biosystems in Lowell, MA is seeking an IT Helpdesk Specialist to support internal users, manage onboarding, and handle hardware deployment in a fast-paced environment.

You will resolve incidents via the helpdesk, create user accounts, install software, and monitor patch status to ensure compliance across the corporate network.

The ideal candidate has 2+ years of IT experience, solid Windows knowledge, and strong communication to thrive in a collaborative, customer-focused team.

Qualifications

• 2+ years of IT helpdesk or desktop support experience.
• Experience with Windows 10/11, Windows Server, Office 365.
• Strong customer service and communication skills.

Responsibilities

• Resolve internal IT issues via helpdesk queue.
• Onboard/offboard employees and create user accounts.
• Set up IT hardware and deploy imaging tools.
• Install software and monitor patching across the network.
• Provide reports on system compliance and remediation.

Skills

Helpdesk experience

Windows troubleshooting

Networking basics

Customer service

Communication

Team collaboration

Time management

Self-motivation

Willingness to learn

Education

BS in MIS/CS/Engineering

Tools

Windows 10/11

Windows Server

Office 365

Active Directory

Job description

Rapid Micro Biosystems in Lowell, MA is seeking an IT Helpdesk Specialist to support internal users, manage onboarding, and handle hardware deployment in a fast-paced environment.

You will resolve incidents via the helpdesk, create user accounts, install software, and monitor patch status to ensure compliance across the corporate network.

The ideal candidate has 2+ years of IT experience, solid Windows knowledge, and strong communication to thrive in a collaborative, customer-focused team.