Technical Support Analyst II - Fast-Paced IT Help Desk

Mbi Llc; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Mbi Llc seeks a Technical Support Specialist to install, configure, and maintain IT equipment, and to troubleshoot issues across hardware, software, and networks. You will be the main contact for end-user assistance, ensuring systems stay operational with minimal disruption.

Responsibilities include setting up OS & apps, imaging devices, and providing timely help desk support while adhering to security policies and organizational standards.

Qualifications

• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi and VPN technologies.
• Familiarity with device imaging, deployment tools, and system security best practices.
• Knowledge of help desk ticketing systems and IT service management workflows.

Responsibilities

• Install, configure, and deploy desktops, laptops, monitors, printers, and peripherals.
• Set up OS, software, and user accounts for staff.
• Assist with network equipment installation and cabling.
• Image and prepare devices per organizational standards and security policies.
• Respond to help desk tickets via phone, email, or in person.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Provide 1st- and 2nd-level support and escalate as needed.
• Support common business apps, email, and productivity software.

Skills

Networking fundamentals

Device imaging

Troubleshooting

Communication

Time management

Customer service

Independent & team work

Adaptability

Confidentiality

Physical lifts of equipment

Tools

Helpspot

Deployment tools

Job description

Mbi Llc seeks a Technical Support Specialist to install, configure, and maintain IT equipment, and to troubleshoot issues across hardware, software, and networks. You will be the main contact for end-user assistance, ensuring systems stay operational with minimal disruption.

Responsibilities include setting up OS & apps, imaging devices, and providing timely help desk support while adhering to security policies and organizational standards.