Help Desk Specialist

RPMGlobal; Westford (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

RPMGlobalis seeking a Help Desk Specialist to provide IT support for local and remote staff in Westford, MA. You will install, configure, and maintain laptops, printers, phones, and other equipment as needed, while troubleshooting hardware, software, and networking issues.

The role emphasizes strong analytical and problem-solving skills, attention to detail, and excellent communication. Candidates should be ready to document issues, work under pressure, and meet deadlines, with Network+

Qualifications

• U.S. citizenship is required.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• CompTIA Network+ within 90 days of hire if not already obtained.
• Excellent verbal and written communication.
• Ability to document technical issues accurately.
• Work well under pressure and meet deadlines.

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Windows OS

Analytical thinking

Communication skills

Multitasking

Documentation

Customer service

Education

Bachelor's or Associate degree

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Required Skills:

• Due to the sensitivity of customer related requirements, U.S. citizenship is required.
• A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

• CompTIA Network+ Certification
• Customer service experience.