IT Support Technician: Helpdesk & Imaging Deployments

Rapid Micro Biosystems, Inc.

Lowell (MA)

On-site

USD 50,000 - 70,000

Full time

4 days ago

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Job summary

Rapid Micro Biosystems is seeking an on-site IT Helpdesk Specialist in Lowell, MA to support internal customers, manage user accounts, and deploy systems using imaging tools. You will install software, set up hardware, and monitor patch status across the corporate network to ensure compliance and reliability.

Ideal candidates will have hands-on experience with ticketing systems, hardware provisioning, and software deployments in a fast-moving environment, contributing to high-quality IT service

Qualifications

Experience in IT helpdesk and ticketing.
Experience with onboarding/offboarding tasks.
Ability to perform hardware setup.
Experience with software installations.
Familiarity with patch management and reporting.

Responsibilities

Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
Process onboarding and offboarding tasks for new hires and employee departures
User account creation
System setup and deployment using a standardized imaging tool
Physical setup of IT hardware for internal customers
Perform software installations for core and add-on applications
Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary

Skills

Helpdesk

IT support

User accounts

Hardware setup

Software install

Tools

Ticketing system

Imaging tool

Patch management

Job description

Ideal candidates will have hands-on experience with ticketing systems, hardware provisioning, and software deployments in a fast-moving environment, contributing to high-quality IT service

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