IT Technician - Fast-Paced Biotech IT Support

Rapidmicrobio

Lowell (MA)

On-site

USD 45,000 - 65,000

Full time

11 days ago

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Job summary

Rapid Micro Biosystems is seeking an IT Helpdesk Technician to support internal customers with IT issues, onboarding/offboarding, and system setup in a fast-paced environment. You will maintain user accounts, install software, and monitor network patching.

The ideal candidate has 2+ years in IT, strong Windows troubleshooting, basic LAN/WAN knowledge, and excellent customer service. BS in MIS/CS/Engineering or current certification preferred, with opportunities to grow in a global team.

Qualifications

2+ years experience in IT field
Strong trouble-shooting skills across Microsoft products (Windows 10/11, Windows Server, Office 365)
Basic understanding of IP, VPN, DNS, DHCP and related networking concepts
Excellent customer service and communication skills
Ability to work in a fast-paced, team environment
Self-motivated with strong organizational and time-management skills

Responsibilities

Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
Process onboarding and offboarding tasks for new hires and employee departures
User account creation
System setup and deployment using a standardized imaging tool
Physical setup of IT hardware for internal customers
Perform software installations for core and add‑on applications
Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary