Help Desk Specialist

DCS Corporation; Westford (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

DCS Corporation is seeking a Help Desk Specialist in Westford, MA to provide IT support for local and remote staff. The role requires strong diagnostic ability, excellent communication, and the timely resolution of technical issues.

Ideal candidates will have Windows/Microsoft Office proficiency, a relevant degree, and the goal of obtaining CompTIA Network+ within 90 days. The position emphasizes multitasking, customer service, and meticulous documentation.

Qualifications

• US citizenship is required due to sensitive customer related requirements.
• Bachelor's degree or Associate's degree with 0–2 years of experience, or HS with 8 years of experience.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation of technical issues.
• Ability to work under pressure, multitask, and meet deadlines.
• Pass the CompTIA Network+ within 90 days of hire if not already obtained.

Responsibilities

• Provide IT support to local and remote employees.
• Install, configure, and maintain laptops, printers, phones and related equipment.
• Troubleshoot hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Analytical skills

Problem-solving

Verbal communication

Written communication

Attention to detail

Multi-tasking

Customer service

Education

Bachelor's degree

Associate's degree

High school diploma

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.

Troubleshoot problems with hardware, software, networking, and other related technologies.

Document, track, and monitor problems to ensure timely resolution.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. citizenship is required.

A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.

Thorough knowledge of Windows operating systems and Microsoft Office.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.

Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

CompTIA Network+ Certification

Customer service experience.