Help Desk Specialist

DCS Corporation; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

DCS Corporation in Dayton, OH is seeking a Help Desk Specialist to provide IT support to local and remote employees, installing, configuring, and maintaining laptops, printers, phones, and related equipment.

You will troubleshoot hardware, software, and network issues, document incidents, track and monitor progress to ensure timely resolutions, and pursue CompTIA Network+ within ninety days if not already obtained.

Qualifications

• U.S. citizenship is required.
• Bachelor's or Associate's degree with 0-2 years exp, or HS with 8 years exp.
• Thorough knowledge of Windows OS and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to document technical issues accurately.
• Must pass CompTIA Network+ within 90 days of hire.

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Windows OS & MS Office

Analytical problem-solving

Verbal and written communication

Documentation of issues

Multitasking / meeting deadlines

Education

Bachelor's or Associate's degree with 0-2 years, or HS with 8 years

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Required Skills:

• Due to the sensitivity of customer related requirements, U.S. citizenship is required.
• A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

• CompTIA Network+ Certification
• Customer service experience.