Help Desk Technician II: Fast-Paced IT Support

Materion Corporation; Elmore (OH); On-site; USD 48,000 - 68,000; Full time

Job summary

Materion Corporation is seeking a Help Desk Technician to provide IT support by phone and in person for non-technical end-users. The role includes diagnosing, repairing, and upgrading computers and equipment, and assisting with hardware, software and peripheral devices across the organization.

The successful candidate will join the Infrastructure Team as hands-on support for network switches, access points, cables, servers, and shop floor computers.

Qualifications

• Must have associate degree or related IT diploma or 2–5 years of IT support experience.
• Undergraduate degree preferred but not required for consideration.
• Experience with hardware, software, peripherals and basic network concepts.

Responsibilities

• Provide IT user support over the phone and in person.
• Image PCs, install software and peripheral equipment.
• Troubleshoot and resolve technical questions in a professional manner.
• Provide first-level network administration support (create user accounts, restore files, manage permissions).
• Maintain and update support tickets with status and follow up with users.
• Escalate issues when needed and adhere to SLAs.

Skills

Customer service

Communication

Team player

Troubleshooting

Hardware knowledge

Software knowledge

Windows environment

Education

Associate degree or college diploma in IT

Undergraduate degree preferred

Tools

Windows OS

Ticketing system

PC imaging

Job description

Materion Corporation is seeking a Help Desk Technician to provide IT support by phone and in person for non-technical end-users. The role includes diagnosing, repairing, and upgrading computers and equipment, and assisting with hardware, software and peripheral devices across the organization.

The successful candidate will join the Infrastructure Team as hands-on support for network switches, access points, cables, servers, and shop floor computers.