IT Technician - Helpdesk & Imaging Specialist

Rapid Micro Biosystems; Lowell (MA); On-site; USD 51,000 - 68,000; Full time

Benefits offered by this job

Equity grant

Cash incentive opportunities

Benefits package

Job summary

Rapid Micro Biosystems, a world leader in microbiology automation, is seeking an IT Helpdesk Technician to support internal customers in Lowell, MA. You will handle onboarding/offboarding, user accounts, system setup, and hardware deployments.

The ideal candidate has 2+ years in IT, strong Windows troubleshooting, basic networking, and excellent customer service. A BS in MIS/CS/Engineering or equivalent and one certification are preferred; the company offers a competitive package and benefits.

Qualifications

• 2+ years IT field experience.
• Strong troubleshooting across Microsoft products (Windows 10/11, Windows Server, Office 365).
• Basic LAN/WAN concepts and networking troubleshooting (IP, VPN, DNS, DHCP).
• Excellent customer service and communication skills; able to work in a team.

Responsibilities

• Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
• Process onboarding and offboarding tasks for new hires and employee departures
• User account creation
• System setup and deployment using a standardized imaging tool
• Physical setup of IT hardware for internal customers
• Perform software installations for core and add-on applications
• Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary

Skills

IT helpdesk experience

Windows troubleshooting (10/11) and OS

Networking basics (IP, VPN, DNS, DHCP)

Customer service

Strong communication

Teamwork

Time management

Self-motivation and fast learner

Certifications (A+, Net+, MTA)

Adaptability to fast-paced environment

Education

BS in MIS/CS/Engineering or equivalent

Tools

Imaging tool

Microsoft Office 365

VPN

Job description

Rapid Micro Biosystems, a world leader in microbiology automation, is seeking an IT Helpdesk Technician to support internal customers in Lowell, MA. You will handle onboarding/offboarding, user accounts, system setup, and hardware deployments.

The ideal candidate has 2+ years in IT, strong Windows troubleshooting, basic networking, and excellent customer service. A BS in MIS/CS/Engineering or equivalent and one certification are preferred; the company offers a competitive package and benefits.